Returns Policy - Cancellation Of Order
All goods purchased from Partytogo may be returned for refund within 14 working days from receipt of goods[*].
Before sending the parcel back to us, Please contact us by email and let us know the reason for the return plus whether the item has been used. In addition, you will need to confirm your name, order number and postcode.
Items such as stockings, panties and wigs adhere to our strict policy and we ask our customers not to open or try-on any of these products until they are happy it suits their needs. For items such as contact lenses the packaging will need to be unopened and and without exception not tried on or tested. This is for obvious hygienic reasons. Any of these items returned might not be refunded if found to be worn.
May we please ask you to additionally note:
1. You must take care of our goods whilst they are in your possession and any item for return must be received back in its original shipped condition and original packing. The item must be without damage or use and in a suitable condition for resale. All original packaging should accompany any returned item. We cannot accept returns for refund if such items have been opened from a sealed package (Costumes do not typically come in sealed packages and you can try them on). All items will be inspected on their return to us.
We are not a manufacturer, so the whole product and packaging must be returned as the same condition as you would have received it and how you may expect to receive it. If the product or packaging is in any way missing or damaged, we cannot refund.
2. That you or your carrier are responsible for any returned goods until they reach us. Cost and Risk of return will be at your expense and we strongly recommend that you receive proof of posting or use Royal Mail's "Recorded Signed" service. You may like to opt for Royal Mail's "Special Delivery" service if a valuable item.
3. We regret that outbound shipping, packing and insurance cannot be refunded.
4. We try to make refunds within one week of receipt back to us though promise to make all refunds within 30 calendar days from receipt of goods to our warehouse. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.
5. Please return the goods to the address on the top of your receipt/invoice. Any returned items not including such information may well be delayed.
6. Any returned goods that we receive which are outside of this Returns Policy will be defined as 'In Dispute'. Such In Dispute items will not be refunded. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, otherwise they will be destroyed within 91 calendar days from their receipt back to us.
7. We are sorry but due to false promises in the past, we are unable to replace an item until the original is returned to Partytogo. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back at a later date.
8. Sometimes and especially if goods are purchased in advance for a present or delivered while on holiday, aforementioned 14 day response timescales can be missed. Therefore, without prejudice and as a gesture of goodwill, we are happy to consider the following remedy on a case by case basis:
• Should you wish to cancel the contract between 14 working days and 30 calendar days from receipt of goods, we will be happy to accept the item(s) back with refund of the goods to the value of 70% of the purchase price (excluding shipping)
• Should an item be returned and received after 30 calendar days, we will have no obligation to refund. If you wish the item resent to you, we will ask for a nominal fee to cover additional shipping costs.
• Your statutory rights are not affected.
[*] "14 working days from receipt of goods" shall be defined as 14 working days after the date of signature of receipt of goods
All of our products come with our 30 day guarantee where you may return faulty goods for exchange or refund of original purchase price. This does not effect your Statutory Rights.
Returns Policy - Faulty Goods
Should a product be faulty, you should let us know immediately as we will happily refund or exchange it for you. You should let us know as soon as possible via email (or telephone first) within 14 calendar days from the date of delivery or, where this was not apparent on reasonable inspection, within 14 calendar days after discovery or 30 calendar days after receipt by you, whichever is the earlier.
Before sending the parcel back to us, please contact us to let us know. You will be asked for the reason for the return including whether you will prefer a refund or exchange plus whether the item has been used. In addition, you will need to confirm your name, order number and postcode
May we please ask you to additionally note:
1. We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, misuse or alteration or repair of the ordered goods without our approval.
2. Please return the goods to the address on the top of your receipt/invoice. Any returned items not including such information may well be delayed.
3. Any returned goods that we receive which are outside of this Returns Policy will be defined as 'In Dispute'. Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, otherwise they will be destroyed within 91 calendar days from their receipt back to us.
We are sorry but due to false promises in the past, we are unable to replace a faulty item until the original is returned to Partytogo
We cannot accept returns on confectionery, Tights, Pants, Pouches, Hosiery, makeup or Wigs.
Return to: Partytogo.co.uk C/O 2 Simcrest Ave, Killamarsh, Sheffield S21 1FD